Office Policies

cOVID-19 policy

We care about the health and safety of our patients and our staff. Please notify us prior to arrival if you or any household members have ANY symptoms of illness. We require all adults and children age 2 and older to wear face masks in the office at all times. We ask that you please call from your car upon arrival, and we will have you enter the office when a room is available. Our waiting room is closed. Also, only the patient (and a parent if patient is a minor) will be allowed in the office for the appointment. Please refrain from eating in the office as well. We appreciate your cooperation!

emergencies

In case of emergency, please immediately call 911.

For urgent matters, please call our office.

After hours, we may be reached for urgent matters only by calling our office and following instructions on the after hours message. If you do not receive a call back within 30 minutes and your concern is still urgent, please call again to ensure your message is received.

medication refills

Prescription refills are available only during regular office hours. We kindly request advance notice of your prescription refill needs. In most cases, we will confirm your prescription refill within one business day. In order to provide outstanding health care, some prescriptions cannot be refilled without a recent office visit. If you have not been seen in our office within the past 12 months, an appointment will be requested prior to refilling any prescription.

insurance claims

Family First Physicians is in-network with many major insurance carriers, but in order to file a claim on your behalf we must have up to date insurance information. For this reason, we may ask you for proof of insurance at each and every visit. If you have questions about your coverage or to find out if we are in your network, please contact your insurance company. Please see our financial policy for further information.

payment

For your convenience, payments may be made in person, by mail, by phone or via our patient portal.

All copay amounts are due at the time of service. Any amount not covered by insurance is ultimately the patient's responsibility. See our financial policy for additional information.

© 2020 by Family First Physicians

815-784-6300

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